Privacy Policy

Computer Clinic Irvine ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

• Name
• Email address
• Phone number
• Device information (type, model, serial number)
• Service request details

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device and operating system information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair services
• Process and complete service requests
• Communicate with you about your repairs and services
• Send service updates and notifications
• Respond to your inquiries and support requests
• Analyze website usage to improve user experience
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information. Google's Privacy Policy
• Elfsight: Our contact form is powered by Elfsight, which processes form submissions. Elfsight's Privacy Policy

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic (Google Analytics)
• Remember your preferences
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Device Privacy During Service

As stated in our Terms of Service, technicians do not intentionally access personal content but may see data while testing. We recommend customers remove sensitive material or back up data before service. We do not share, sell, or distribute any personal content found on customer devices.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be retained for warranty and legal purposes.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.